Shipping

PAINTINGS

Shipping, insurance and custom crating (if necessary) are the responsibility of the purchaser/collector.
We are a small team but we’re doing our best to send your products to you as soon as possible.
Please allow 1-5 business days for us to lovingly pack and ship your painting to you.
No shipping on weekends or public holidays.

Hong Kong
Shipping will be placed through local courier.
Please select “PAINTINGS” at check-out, and the price will be added automatically.

International
If you would like to place an order outside of Hong Kong, please feel free to email us at info@esora.co
and we will work with you to get your order to your home safely!

ACCESSORIES

Hong Kong
We currently offer FREE local shipping via SF Express. Please select “ACCESSORIES” at check-out for your complimentary shipping.

International

If you would like to place an order outside of Hong Kong, please feel free to email us at info@esora.co
and we will work with you to get your order to your home safely!

Once your order has been shipped to the address indicated on your order, ESORA cannot be held responsible for lost or stolen packages.

If you need your order urgently, please contact us and we will work with you to get expedited shipping.

Returns

PAINTINGS

All painting sales are final.

ACCESSORIES

If you are dissatisfied with an item or the item is defective, you can return unused and unwashed products
in their original packaging and condition within 14 days of receiving them.
Please email info@esora.co to initiate your exchange or return directly.
Please note that the customer is responsible for return shipping costs.